Paul Worsteling's Tackleworld Online Store.

Our online shop is based in Australia. All payment transactions are in Australian Dollars. For your convenience a currency selection is available on the site to assist you. For all enquiries please contact customer service at
sales@ifish.com.au
Phone: +61 3 5996 6500

Shipping 

All orders are shipped from Melbourne, Australia. You will be contacted within 2 working days should any problem arise regarding your order otherwise all orders will be shipped within 2 working days of payment. You will be notified by email once your order has been shipped.

Our products are shipped by Australian Post. Standard delivery within Australia is 1 to 5 days. Express post within Australia is 1 working day.

International:  Airmail standard delivery time is 3 to 10 working days. Delivery time in the destination country (not counting Australia and NZ) can vary and delays may occur past the allotted 10 working days. By working days we mean Mondays to Fridays excluding holidays. For the most part we have had no problems with most countries.

Packaging

Products are shipped inside protective packaging that will ensure safe shipping.

Online Return and Exchange Policy

Paul Worsteling's Tackleworld Cranbourne will consider any reasonable reason for exchanging product within 30 days of receiving your order. Please contact customer service to inquire.

Paul Worsteling's Tackleworld Cranbourne will gladly refund an order up to the original price or replace faulty items in accordance with the following processes for all online purchases.

1.  You must notify Paul Worsteling's Tackleworld Cranbourne of the fault within 7 days of receiving the items
   
2.  Do not return the items unless you are instructed by Paul Worsteling's Tackleworld Cranbourne customer service to do so. 
   
3. You must provide "proof of purchase", being either an invoice, bank statement, or email confirmation from Paul Worsteling's Tackleworld Cranbourne.
   
4. Refunds can only be credited back to the credit card that was being used to make the original purchase.  The refund will be processed as soon as the items have been returned and inspected by Paul Worsteling's Tackleworld Cranbourne. 
   
5. Please note: only items purchased through our online store can be returned through our online store.
   

6. We will not refund items damaged due to typical wear and tear. Only damage and fault due to manufacturing or transit damage will be considered.

7. We will need you to pay the return post to us. This will be refunded should your return request be accepted.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Paul Worsteling's Tackleworld Cranbourne will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does Paul Worsteling's Tackleworld Cranbourne disclose the information it collects to outside parties? 

Paul Worsteling's Tackleworld Cranbourne does not sell, trade, or rent your personal information to others. Paul Worsteling's Tackleworld Cranbourne may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Paul Worsteling's Tackleworld Cranbourne, our users, or others.  

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Paul Worsteling's Tackleworld Cranbourne protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. We use a digitally signed certificate autorised by Comodo. 

Credit Card Details: All credit card payments are processed securely through the SecurePay. Payment by credit card is the fastest way to receive your order as there is no clearance delay. All Credit Card transactions are processed through SecurePays 128 bit SSL Encryption software to insure your personal details are kept safe. Paul Worsteling's Tackleworld Cranbourne does not store any credit card information on our servers.

What about Cookies?
 "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the www.ifish.com.au website.

Your Consent:  By using our website, you consent to the collection and use of this information by Paul Worsteling's Tackleworld Cranbourne. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.